Returns & Exchanges
At Mophie, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee for all products purchased directly from our official store. If you are not completely satisfied with your purchase, you can return your item in its original packaging for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process and select the items you wish to return.
Print Shipping Label
Once your request is approved, we will provide a prepaid shipping label and a Return Merchandise Authorization (RMA) form via email.
Pack and Ship
Securely pack your Mophie device in its original box with all included accessories, attach the shipping label, and drop it off at any authorized carrier location.
Receive Refund
After our warehouse inspects your returned item, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing